3 min read
Already have IT support? Here's where we fit
Good IT support keeps your computers, email and files running and protected. That matters, and we don't replace it.
But phishing was the most common attack on UK businesses and charities again last year, and it starts with a message to a person, not a fault in a machine.
Who does what
Your IT support
- Sets up and fixes computers and phones
- Keeps software up to date
- Runs antivirus, firewalls and backups
- Sets up Microsoft 365 or Google Workspace
CyberSafe Coach
- One 10 to 15 minute safety step a week for each person
- Practice spotting phishing, fake invoices and AI fakes
- A quick way to check a message before anyone replies
- A dated record of who has done what, for insurers, funders and inspectors
How the two work together
- Fewer clicks to clear up. People who practise spotting scams report them instead of clicking, so your IT support has less to fix.
- A second pair of eyes on settings. Our Connected Check reads your Microsoft 365 or Google Workspace settings and shows what is missing, so you can pass a clear list to your IT support.
- Nothing to install. It runs in the browser, alongside whatever your IT support already uses.
No IT support at all?
That's common in small teams and charities, and you can still start. The weekly steps are written for people with no technical background, and anything that needs a settings change comes with plain instructions.