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Stop. Is any of this happening right now?
- 1Someone called you out of the blue about your computer, your bank account, or a parcel
- 2They're asking you to stay on the phone while you do something
- 3They want you to download something or let them see your screen
- 4They're saying it's urgent and you must act immediately
- 5They've asked for your PIN, password, or to move money to a different account
- 6Something just feels wrong, even if you can't put your finger on why
If any of these are happening: put the phone down.
You can always call them back if it was genuine, a real organisation will understand. Then call someone you trust, or contact your bank directly on the number on the back of your card.
Reported something? You can also report it to Report Fraud (0300 123 2040). Call 159 to reach your bank's fraud team directly.
Want a personalised safety check?
CyberSafe Coach offers a free safety check-up, under 5 minutes, that gives you a clear picture of where you stand.
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